Refund Policy

Last updated: January 31,2026

 

At INKuendo, we take pride in our products and want you to be happy with your purchase. Please review our refund and returns policy carefully before placing an order.

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All Sales Are Final (With Limited Exceptions)

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Due to the nature of our products, all sales are final unless:

• The item arrives damaged, defective, or incorrect

• There is an error on our part

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We do not accept returns or issue refunds for:

• Buyer’s remorse

• Incorrect size or style selection

• Minor colour variations due to screen or print differences

• Orders placed with incorrect shipping information

 

Damaged, Defective, or Incorrect Items

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If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

 

To be eligible for a replacement or refund, you must provide:

• Your order number

• A brief description of the issue

• Clear photos of the item and packaging

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Once reviewed, we will determine whether a replacement or refund is appropriate.

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Non-Returnable Items

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The following items are non-returnable and non-refundable:

• Sale or clearance items

• Gift cards (if applicable)

• Custom or made-to-order products

 

Refunds (If Approved)

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If a refund is approved:

• It will be issued to the original payment method

• Processing time may take 5–10 business days, depending on your bank or payment provider

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Original shipping costs are non-refundable, unless the error was ours.

 

Exchanges

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We do not offer direct exchanges. If an issue qualifies, we may issue a replacement at our discretion.

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Lost or Stolen Packages

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We are not responsible for packages marked as delivered by the carrier but reported as missing. If you believe your package is lost in transit, contact us and we will assist where possible, though refunds are not guaranteed.

 

Chargebacks & Disputes

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If you initiate a chargeback without contacting us first, we reserve the right to:

• Suspend future orders

• Dispute the chargeback with supporting documentation

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We strongly encourage reaching out to us directly so we can resolve the issue promptly.

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Contact Us

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For all refund or return inquiries, please contact us at help@inkuendo.shop.